1. What is ISO?
ISO is the International Organization for Standardization – an international association of national standardization bodies, referred to as ISO member bodies.
2. What is ISO 9000?
ISO 9000 is:
- A set of standards for quality management
- Provides principles for management
- Focuses on prevention and improvement
- Specifies requirements to be met
- Applicable to all types of organizations, regardless of size
3. History of ISO:
- ISO was established on February 23, 1947
- Headquartered in Geneva
- Currently has over 160 member countries
- Vietnam has been an official member since 1977 and is now part of the ISO Executive Board
4. What is ISO 9001?
ISO 9001 is an international standard for Quality Management Systems (QMS), issued by the International Organization for Standardization (ISO). It is the most widely adopted standard globally, with over 1 million organizations certified in more than 170 countries.
On September 23, 2015, ISO officially released the latest version of the Quality Management Standard: ISO 9001:2015.
5. The ISO 9000 family includes the following standards:
- ISO 9001:2015 – Quality management systems – Requirements
- ISO 9000:2015 – Quality management systems – Fundamentals and vocabulary
- ISO 9004:2018 – Quality management – Quality of an organization – Guidance to achieve sustained success
- ISO 19011:2018 – Guidelines for auditing management systems
6. Benefits of Applying ISO 9001
Implementing ISO 9001 brings significant advantages to organizations:
- Enhances product/service quality
- Increases customer satisfaction
- Standardizes internal processes and reduces errors
- Improves brand image and reputation
- Creates a competitive edge in bidding and international cooperation
- Ensures compliance with legal and industry standards
7. The Role of ISO in the Era of Globalization
- Promotes barrier-free trade through common standards
- Supports technological innovation and modern management
- Protects consumers and the environment
- Helps businesses strengthen international competitiveness
8. Which Organizations Should Implement an ISO 9001 Quality Management System?
- Organizations that want to demonstrate their ability to consistently provide products that meet customer and applicable regulatory requirements
- Organizations aiming to enhance customer satisfaction
- Organizations seeking continuous improvement in performance to achieve business goals
ISO 9001 is not limited by industry or size—any organization committed to improving quality and operational efficiency can implement it.
