1. What is ISO?
ISO is the International Organization for Standardization – an international association of national standardization bodies, referred to as ISO member bodies.
ISO 9001 - Quality Management System
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In any organization, people are at the heart of all activities. A quality management system is truly effective only when all employees—from leadership to frontline staff—clearly understand their roles, are empowered, and trusted to proactively contribute. This is the core of the principle “People’s Involvement” – one of the seven fundamental principles of the ISO 9001 standard.
SWOT analysis is one of the five essential steps in developing a business strategy. These steps include: defining the organization’s mission, conducting a SWOT analysis, identifying strategic objectives, formulating strategic goals and plans, and establishing mechanisms for strategy control. SWOT is an acronym for Strengths, Weaknesses, Opportunities, and Threats—a widely recognized model in business analysis.
In the world of quality management, ISO 9001 is seen as a powerful tool that helps businesses gain control over their operations and improve performance. However, a tool is only effective when used correctly. If misapplied, instead of riding the elephant, your organization might find itself being ridden by the ISO elephant.
ISO 9001 is meant to enhance quality and improve operational efficiency. But when implemented incorrectly, the system becomes a burden—causing businesses to serve ISO rather than ISO serving the business.